Call Center Outsourcing Options in Pakistan

Pakistan has come a long way when it comes to the BPO industry. It gives Pakistan one of its best job creating venues for part time, fresh employees and professionals who are contributing to a slow but firm growth in the IT and off shoring industry. Pakistan is often compared to India in many ways and Indian`s multi-billion dollar industry definitely provides a lot of inspiration to Pakistanis business owners. Foreign clients and companies are looking for the best ways to invest in the country with a lot of privatization on going in the past decade.

The best thing with callcenters outsourcing services here is that it is tax free for 10 years so it can provide a maximum boost to the IT industry. Whereas India is thinking of means to levy some kind of taxes upon foreign owned BPOs and on internet traffic for is flourishing Industry. Computer prices were reported to be hiking near 2007 but the trend in the last two years has been downward providing for lower call center infrastructure investment. It can be agreed that internet prices in Pakistan have been much greater than in other countries, but companies like PTCL are now providing more speed for the same price than they provided one or two years ago.

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Talent poll of Pakistan for the human resource is as amazing as anywhere in the world. We have hundreds of thousands of fluent speaking graduates each year and great professionals with experience and progress. Best of all, we have forward thinking entrepreneurial spirit individuals, making a kind of working environment that the US always looks forward to.

The strong advent of social media has provided for a cream of internet and computer experts who are ready to take up any challenge. It has provided for a very positive global and multi-culture environment where e traditional parts of the community are also extremely educated or providing their part in the GDP.   

One of the qualities that some firms report in call center outsourcing services by Pakistani firms is fluency of speaking. This can partially be due to education, but the actual factor can be the high level of interest of Pakistani public in foreign media particularly from India, The US and Europe. Career oriented outsourcing professionals do what they have to for meeting deadlines; they provide the most satisfying and customer friendly services.

Even though extremely small scale centers have been heavily subject to the risk of shutting down in the first two years of operation but this is common for developing phase of any industry. These days many companies like Emenac Inc. has provided industry benchmark for their services, quality, agent training and success; and provide and model for success for many subsequent and upcoming BPO and call center service providers. Easily available quality assurance programs provided online, through software or certifications can provide off shoring companies the maximum security and trust in shifting their outsourcing ventures to Pakistan for best improvement in cost efficiencies, task effectiveness and added value.